Returns & Damage

Returns and exchanges

We hand-paint every piece in small batches, and we make personalized pieces to order just for you. Because of that, we can't accept returns or exchanges.

Before you order, please check the spelling, the font and the options. Personalized orders get a digital proof, and we don't paint anything until you reply APPROVED.

If it arrives damaged

If your order arrives damaged in transit, email us from the contact page as soon as you can. Include your order number. A photo helps us sort it out faster, but it isn't required to get help.

You choose: a free replacement, or a refund.

Refunds go back to your original payment method through our payment processor, Stripe. Your bank sets how long it takes to appear (often several business days).

The wood

Every piece is made from authentic Kentucky bourbon barrel staves or heads, reclaimed and processed from used bourbon barrels. Char, grain, nail holes, cooper's marks and color differ on every piece. That character is not damage, and no two pieces match. Barrel stamps are not guaranteed.

Photos show a finished piece or a layout sample. Yours is handmade to match the description; the real grain, char and color vary.

Orders we can't make

If we can't make your order, for example because a name or logo is someone else's trademark or because we can't ship in the time we told you, we'll email you and give you a full refund.

Questions

Use the contact page to reach us.